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Delivery Information

South African Addresses:
DM Office Supplies will ship orders to any address in South Africa, orders will only be processed at our Johannesburg Office

Namibia, Zimbabwe, Lesotho, Mozambique & Neighboring Countries:
Unfortunately we do not arrange any deliveries outside South Africa, you can arrange for your own transport or delivery service to collect your order from our offices.

All orders and invoices are South African Vat inclusive. You will be responsible for any duties, taxes or similar fees in your country.

International Orders:
At present we are unable to deliver to addresses outside South Africa, you can order online and choose “Store Collection/Own Courier” and make arrangements with your shipping or delivery service to collect on your behalf.

Delivery Times:
Most of our products are available in stock thus allowing us to ship orders as soon as payment is completed and reflecting in our accounts. An average of 2 to 10 working days is expected to major cities and 8 to 14 working days to rural and outlying areas.

Should a product be out of stock, you will be notified and offered a suitable replacement, an option to wait a few more days or a complete refund.

Shipping costs:
Due to our large range of products, shipping fees vary from item to item. Shipping fee’s will automatically be calculated during the checkout process. Free delivery for all Gauteng orders above R650. Flat rate shipping cost will be charged outside Gauteng depending on the package. 

Pickup & Collections

Orders may be collected from our office in Johannesburg. All orders need to be paid fully (amounts reflecting in our accounts) and a suitable time arranged for collections(within our operating hours).

Online orders must be paid in full before it will be processed and prepared for collection/delivery. 

Some products are sourced from external warehouses and stock availability needs to be confirmed.

For further information please contact us on: 011 924 0020 or email us at info@dmos.co.za

Returns Policy

Refunds and Exchange Policy
All products have a 30 day money back guarantee – However, products should not be used, tampered or damaged. Proof of purchase and the original packaging is also required. Clients need to arrange own means of courier for exchange should they no longer require the item.

Goods incorrectly supplied or damaged will be replaced at no additional cost, if a replacement is not possible (due to quality issues, or being discontinued) full refund will be given. Incorrect item needs to be returned to our offices before we can refund fully. No refunds will be processed if item is not returned to our offices. Refunds are processed every Friday before COB.

Payment Options
Our online store supports a variety of payment options, these include:

• Bank Transfer EFT (or using the Instant EFT option)
• Visa Credit Card
• MasterCard Credit Card

Privacy Policy

WELCOME TO THE DM OFFICE SOLUTIONS.COM PRIVACY POLICY

This Privacy Policy applies to all users of our Website,
related mobi-sites and software applications, collectively referred to as “our
Platforms”, which are used to access and purchase our products and
services.

The purpose of this Privacy Policy is to set out how, why
and when DM Consortium (Pty) Ltd t/a DM Office Solutions (“www.dmos.co.za”)
uses your Personal Information so as to comply with the  Protection of Personal
Information Act 4 of 2013 (“POPI”).

It is important that you read this Privacy Policy together
with our other terms and conditions, privacy notices or policies we may provide
from time to time when we collect or use your Personal Information.

Further, please pay special attention to the clauses in this
Privacy Policy that appear in similar text and style (i.e. bold) which:

      • may
        limit the risk or liability of DM Office Solutions or a third party.
      • may
        create risk or liability for the user.
      • may
        compel the user to indemnify DM Office Solutions or a third party.
      • serves
        as an acknowledgement, by the user, of a fact.

We respect your privacy and take the protection of Personal
Information very seriously. We strive to deliver excellent service every time
you shop with us, and to do this, we need to use some of your Personal
Information. This Privacy Policy describes how we handle the Personal
Information we collect about you and/or receive from you. By using our Platforms,
you agree to the processing of your Personal Information as set out in this
Privacy Policy.

In this Privacy Policy, the terms  –

      • “Personal
        Information        ”, and “process/processing” bear the same meanings
        as set out in POPI.
      •  “we”,
        “us” or “our” refers to DM Office Solutions.
      • “you”
        and “your” refers to every person that accesses or uses our
        Platforms also referred to as a user.
      • “registered
        user(s)        ” refers to anyone registered on our Platforms and has
        provided us with a unique email address and password as well as other
        Personal Information in order to order goods and services on our
        Platforms.

IF YOU ARE BELOW THE AGE OF 18

If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent’s or guardian’s contact details so we can contact them. We may also check that the contact details you have given us are correct and are the details of a person who is actually your parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms.

 WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

DM Office Solutions processes Personal Information in a
manner that is reasonable, adequate, relevant, non-excessive and
purpose-specific. In order for users to access and use our Platforms we collect
and process some Personal Information. When you become a registered user, we
have to collect and process your Personal Information to render our services to
you.

When you register to use our Platforms, we may collect the
following Personal Information:

      • name
        and surname.
      • email
        address.
      • physical
        address.
      • gender.
      • mobile
        phone number.
      • online
        identifiers. 

Should your Personal Information change or you wish to amend
and/or correct this Personal Information you can do this by updating your
registered user information in your account profile.

You warrant that the information you have provided is
accurate, current, true and correct and that does not impersonate or
misrepresent any person or entity or falsely state or otherwise misrepresent
your affiliation with anyone or anything.

Information from using our Platforms

When you access our Platforms, whether or not you are a
registered user, DM Office Solutions processes some of your Personal
Information. Depending on how you access and use our Platforms, we may receive:

      • log
        information, through online identifiers, including information on how,
        when and for how long you use our Platforms and other services, the
        content you view and search queries you submit.
      • information
        about the equipment you use to access or use our Platforms, including
        the type of device you are using, how you access our Platforms, your
        browser or operating system and your Internet Protocol address.
      • the
        geographic location from which you accessed our Platforms, including
        your device’s global positioning system signal and information about
        nearby wifi networks and cell towers. We get this information when you
        use location-enabled services.
      • other
        information about you from third parties, such as social media.

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We process the Personal Information we collect and receive
to:

      • identify
        you;
      • verify
        your identity;
      • create
        a user account for you; and/or
      • enter
        into a contract with you.

As a registered user, we also process your Personal
Information in order to:

  • fulfill
    our contractual obligations to you when you have ordered goods in order
    for us to deliver those goods and process returns.
  • provide
    you with information, products or services you request from us.
  • communicate
    with you regarding our Platforms and provide you with information,
    products or services, including billing, customer support, resolving
    complaints and quality control.
  • notify
    you about changes to our Platforms, services and products, terms and
    conditions, privacy policy or notices, and any other changes that impact
    our Platforms, services and products.
  • send
    you information about competitions, products or services that may interest
    you (unless you have opted out of receiving such information). Please
    note that you may also receive newsletters based on your interests, recent
    orders and browsing behaviour. To unsubscribe from newsletters sent to you
    based on your recent orders and browsing behaviours, visit the Newsletter
    Subscriptions page under “My Account” or unsubscribe when receiving such a
    newsletter.
  • get
    feedback from you which we need to develop our products and services and
    grow our business.
  • comply
    with any legal or regulatory obligations such as tax or financial laws.
  • undertake
    research for statistical purposes. The research and statistics we get from
    this process do not include your Personal Information and cannot be linked
    to you, nor can you be identified from these statistics.

RETENTION AND RESTRICTION OF RECORDS

We keep your Personal Information for as long as:

      • we
        need it to provide our Platforms, products or services to you.
      • it
        is required or allowed by law and is in line with our internal retention
        policies.
      • it
        is necessary to uphold the contract between you and us.
      • you
        have agreed to us keeping your Personal Information subject to your
        request for us to stop processing your Personal Information.

We will retain your Personal Information for as long as is
necessary to achieve the purpose for which this information was collected or
subsequently processed. If your Personal Information is used for more than one
purpose, we will retain it until the purpose with the latest period expires but
we will stop using it for the purpose with a shorter period once that period
expires.

By accessing and using the Platform, you consent
to us retaining records of your Personal Information for no longer than may be
necessary to achieve the purpose for which the information was initially
collected or subsequently processed.

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